Refund Policy

At Lev Coffee Roasters, we strive to provide the freshest, highest-quality coffee to our customers. Due to the nature of our product, our return and exchange policy is as follows:

1. Unopened Bags Only: We accept returns for unopened coffee bags only. If the coffee was requested ground, returns are not accepted.

2. Return Period: Returns must be initiated within 3 days of receiving your order to ensure freshness.

3. Restocking Fee: A 30% restocking fee applies to all returned items.

4. Return Options:

   • In-Store: Customers may return products in-store. Please contact us beforehand to arrange a convenient time.

   • By Mail: If returning by mail, please inform us in advance. Return shipping is the customer’s responsibility.

5. Exchanges:

   • We accept exchanges only for non-ground coffee beans.

   • Exchanges must be requested within 3 days of receiving your order.

   • In-store exchanges are available, or if you prefer, you may mail the product to us. The customer is responsible for both the return and new shipment costs.

Thank you for understanding our policies, which help us maintain our commitment to providing you with the freshest coffee experience possible. For any questions, feel free to reach out.